Refund Policy

We want you to have an opportunity to decide whether Mozify is right for you. This policy explains when you can request a refund for your first purchase or a subscription renewal, and how we handle payment and service issues.

This policy applies to purchases directly from MOZIFY LLC (“Mozify,” “we,” “us,” or “our”). Effective date: 6 October 2026. For help, contact help@mozify.ai.

1. Your first paid purchase

You can request a refund within 72 hours of successful payment for your first paid purchase, subject to the following conditions:

Usage is measured against the paid credits allocated to the purchase being refunded. Requests received after 72 hours are not eligible under this program. The 50% refund is a fixed amount, not a calculation based on the exact number of unused credits.

This program is available once per customer, for their first paid purchase only. Creating another account does not create a new entitlement. Free credits have no cash refund value. Credits incorrectly deducted because of a system error do not count toward the usage limit.

2. Subscription renewals

If you did not intend to renew, you can receive a 100% refund of the most recent renewal payment when all of these conditions are met:

• We receive your request within 48 hours of the successful renewal payment.
• You have not used the paid benefits of the new billing period.
• You have not previously received this renewal exception.

This exception is available once per customer. Renewals outside these conditions are not eligible for a voluntary refund. The first-purchase program in section 1 does not restart with each renewal.

3. Unused billing periods

Subscription fees pay for access to the service during the purchased billing period, regardless of how much you use it. Not signing in, not using the service, or having credits left over does not by itself create a right to a refund or to carry subscription fees into another period.

We do not refund a completed billing period solely because you did not use it. A request made after a new period starts is assessed against the payment it concerns; the renewal exception applies only to the latest renewal payment, not to earlier unused periods.

Billing periods follow your subscription’s start and renewal dates, not necessarily calendar months.

4. Cancellations and changes of mind

You can cancel renewal from Billing in your Mozify workspace before the next payment. If the cancellation function is not working, email help@mozify.ai. We will use the time we receive your request when reviewing the cancellation.

After canceling renewal, you keep access until the end of the period already paid for, unless that purchase is refunded. Canceling midway through a period or moving to a lower-priced plan does not automatically entitle you to a prorated refund, including on annual plans.

Outside the conditions in this policy, we do not offer refunds solely because you changed your mind, selected the wrong plan when its terms were clearly disclosed, did not use all your benefits, or did not achieve your expected business results while the service was provided as described.

5. Incorrect charges and service issues

We will investigate duplicate charges, overcharges, and charges made after a cancellation has taken effect, and refund the amount charged incorrectly.

If a task fails because of a system error but credits are still deducted, we will verify the issue and restore the incorrectly deducted credits. Restoring credits does not replace a cash refund where one is legally required.

If the service is not provided as promised, we will investigate and take appropriate steps to resolve the issue. If we cannot resolve it within a reasonable time, we will address a refund for the service not provided and any applicable legal obligations.

These cases are reviewed separately and are not restricted by the time or usage limits of the voluntary programs in sections 1 and 2.

6. Requesting and receiving a refund

Email help@mozify.ai with your account email, payment or invoice reference, and reason for the request. For technical issues, include any available details that help us identify the problem.

The request deadline is based on when we receive your request with enough information to identify your account or payment, not when we finish reviewing it. We assess eligibility using payment records, usage history, and the information you provide, and communicate the outcome by email.

Approved refunds are returned to the original payment method unless another lawful arrangement is necessary. The time for funds to appear depends on your bank or payment provider, subject to applicable legal deadlines.

A refund under section 1 or 2 ends all remaining credits and benefits associated with the refunded purchase, including when the refund is 50%. Refunding a duplicate charge or overcharge does not affect access that has been validly paid for.

7. Your legal rights and policy updates

Nothing in this policy excludes or limits rights that cannot be waived under applicable law. Mandatory legal rights take priority over any conflicting provision of this policy.

Changes to this policy will not be applied retroactively to reduce rights already promised for earlier purchases.

Contact

MOZIFY LLC
1001 S Main St STE 600, Kalispell, MT 59901, United States
help@mozify.ai